Professional Experience

• OPERATIONS MANAGER / Amazon MCO5 Sort Center, Davenport, FL / 07/2021 – 10/2022

  – Reduced Ship Failed Moves (Defects Per Million Opportunities) by 70.8% through associate coaching, mentoring, and accountability. – Reduced associate attendance rate variance by 38% through the development of a mathematical Voluntary Time Off (VTO) to Voluntary Extra Time (VET) opportunity ratio. – Reduced reporting errors by 90% through the standardization of site after-actions, sort turnover procedures, and in-sort checklists for Operations Managers (OMs) and Area Managers (AMs).

• UNITED STATES MARINE CORPS / Worldwide / 07/1997-02/2021

  DIRECTOR OF OPERATIONS / Diplomatic Security Guard Training Center, Quantico, VA / 09/2019 – 06/2021 – Reduced employee deployment time by 38% through the reduction of applicant submission time by 59% and photo processing time by 96%. – Decreased paper usage by 81% by instituting a revised employee guidebook. – Created and effectuated a Microsoft Access Database to manage the daily tracking and deployment of over 1,100 employees to 185 strategic locations worldwide. INTERNATIONAL ASSIGNMENTS CHIEF / Manpower and Reserve Affairs, Quantico, VA / 04/2016 – 08/2019 – Assigned over 6,530 employees to 338 branches worldwide. – Keynote speaker at 17 separate engagements regarding assignment policies, organizational health, and employee management. – Instructed over 40 junior associates in the company’s web-based employee assignments support system. OPERATIONS AND LOGISTICS CHIEF / 06/2011 – 03/2016 U.S. Pacific Fleet / Southeast Asia / 04/2014 – 03/2016 – Orchestrated the accountability of 250 employees across 5 countries. – Reduced administrative workload by 65% by standardizing training requirements for 5 branches – Administered the inspection, inventory, and turnover of 3 employee housing facilities to ease the geographical transition of 186 employees. – Completed 100% of required training for over 200 employees through the creation and application of an online requirement matrix and organizational structure. 3d Assault Amphibian Battalion / Marine Corps Base Camp Pendleton, CA / 10/2012 – 03/2014 – Increased data entry for over 1,100 employees by 76% by formulating an auto calculating physical fitness performance spreadsheet. – Reduced administrative workload by 98% by standardizing 5 company reporting processes. U.S. Army Corps of Engineers / Helmand Province, Afghanistan / 10/2011 – 09/2012 – Recovered $17,373 in 14 overdue payments while processing 145 privately owned land leases of 127 acres worth $91,877. – Saved $37,599 by deobligating funding for 5 erroneous private land claims. – Headed the closure and transfer of 242 company branches. Army of the Republic of Georgia / Tbilisi, Republic of Georgia / 06/2011 – 09/2011 – Advised 15 company staff for 12 training evolutions. – Effected the practical application and evaluation of 405 employees over 25 days. ASST. OPERATIONS AND LOGISTICS CHIEF / Marine Corps Recruit Depot, Parris Island, SC / 09/2007 – 05/2011 – Coordinated support for 119 corporate taskers and VIP and community relations visits as well as food service requests for 16,000 trainees. – Coordinated the management, processing, and archiving of over 14,000 trainee and 3,846 employee weapons qualification scores. – Monitored and inspected the training of over 400 entry-level employees. – Directly instructed, mentored, and evaluated 20 mid-level employees.