Strategic leader offering over 20 years of experience in operations and logistics executing training, safety, development, and technical judgment in deadline-driven environments. Conceptualized and administered specialized training and assignments methods ranging from 7 to over 47,000 employees. Developed strategies to drive process improvements, reduce waste, and improve quality and productivity to exceed operational goals. Career supported by a Master of Science in Management.
Core competencies include Strategic Planning and Forecasting, Performance Appraising, Employee Coaching, Mentorship, and Training, Problem Resolution, Analytical Reasoning, Emotional Intelligence, Adaptive, Change Management, Collaboration, Data Analysis, Microsoft Excel, SharePoint, and Access.
– Pioneered and formalized a SharePoint-based, employee outbound process amid the coronavirus pandemic which streamlined the operations of 10 regional branches worldwide to seamlessly prioritize and deploy over 600 employees based on 149 countries’ unique travel requirements.
– Devised and implemented a percentage-based assignments management system for over 47,000 employees to track any combination of company branch, geolocation, tenure, or position.
– Reduced administrative workload by 99% by spearheading employee assignment automation which identified the tenure and geographical codes of over 15,000 employees.
OPERATIONS MANAGER / Amazon MCO5 Sort Center, Davenport, FL / 07/2021 – 10/2022
– Reduced Ship Failed Moves (Defects Per Million Opportunities) by 70.8% through associate coaching, mentoring, and accountability. – Reduced associate attendance rate variance by 38% through the development of a mathematical Voluntary Time Off (VTO) to Voluntary Extra Time (VET) opportunity ratio. – Reduced reporting errors by 90% through the standardization of site after-actions, sort turnover procedures, and in-sort checklists for Operations Managers (OMs) and Area Managers (AMs).
UNITED STATES MARINE CORPS / Worldwide / 07/1997-02/2021
DIRECTOR OF OPERATIONS / Diplomatic Security Guard Training Center, Quantico, VA / 09/2019 – 06/2021 – Reduced employee deployment time by 38% through the reduction of applicant submission time by 59% and photo processing time by 96%. – Decreased paper usage by 81% by instituting a revised employee guidebook. – Created and effectuated a Microsoft Access Database to manage the daily tracking and deployment of over 1,100 employees to 185 strategic locations worldwide. INTERNATIONAL ASSIGNMENTS CHIEF / Manpower and Reserve Affairs, Quantico, VA / 04/2016 – 08/2019 – Assigned over 6,530 employees to 338 branches worldwide. – Keynote speaker at 17 separate engagements regarding assignment policies, organizational health, and employee management. – Instructed over 40 junior associates in the company’s web-based employee assignments support system. OPERATIONS AND LOGISTICS CHIEF / 06/2011 – 03/2016 U.S. Pacific Fleet / Southeast Asia / 04/2014 – 03/2016 – Orchestrated the accountability of 250 employees across 5 countries. – Reduced administrative workload by 65% by standardizing training requirements for 5 branches – Administered the inspection, inventory, and turnover of 3 employee housing facilities to ease the geographical transition of 186 employees. – Completed 100% of required training for over 200 employees through the creation and application of an online requirement matrix and organizational structure. 3d Assault Amphibian Battalion / Marine Corps Base Camp Pendleton, CA / 10/2012 – 03/2014 – Increased data entry for over 1,100 employees by 76% by formulating an auto calculating physical fitness performance spreadsheet. – Reduced administrative workload by 98% by standardizing 5 company reporting processes. U.S. Army Corps of Engineers / Helmand Province, Afghanistan / 10/2011 – 09/2012 – Recovered $17,373 in 14 overdue payments while processing 145 privately owned land leases of 127 acres worth $91,877. – Saved $37,599 by deobligating funding for 5 erroneous private land claims. – Headed the closure and transfer of 242 company branches. Army of the Republic of Georgia / Tbilisi, Republic of Georgia / 06/2011 – 09/2011 – Advised 15 company staff for 12 training evolutions. – Effected the practical application and evaluation of 405 employees over 25 days. ASST. OPERATIONS AND LOGISTICS CHIEF / Marine Corps Recruit Depot, Parris Island, SC / 09/2007 – 05/2011 – Coordinated support for 119 corporate taskers and VIP and community relations visits as well as food service requests for 16,000 trainees. – Coordinated the management, processing, and archiving of over 14,000 trainee and 3,846 employee weapons qualification scores. – Monitored and inspected the training of over 400 entry-level employees. – Directly instructed, mentored, and evaluated 20 mid-level employees.
> Master of Science, Management; minor in Human Resources, 2020, Florida Institute Of Technology, Melbourne, FL, GPA – 4.0
> Bachelor of Professional Studies, Technology Management; minor in Electronics, 2019, Excelsior College, Albany, NY, GPA – 3.97